Smart Logistics: The Right Channel, Every Time.

The PT5 Promise - P for People, T for Transparent, 5 Commitments

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• Every PT5 partner enjoys our 5 core commitments
• ✓ Transparent Pricing - No hidden fees, ever (zero markup on shipping)
• ✓ Real Factory Prices - You see carrier costs directly
• ✓ Quality Guarantee - Professional packing and handling
• ✓ Dedicated Service Group - Agent + Manager + Supervisor + AI on WhatsApp
• ✓ No Hidden Fees - What we quote is what you pay

Your Dedicated Service Group - Support at Every Step

• AI Assistant - Provides 24/7 basic support, regular logistics status updates, and exception alerts

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• Every PT5 partner gets a dedicated WhatsApp service group with
• • Agent - Handles daily coordination and updates
• • Manager - Optimizes strategy, resolves issues
• • Supervisor - Ensures quality, handles escalations
• Communication
• • Primary: WhatsApp group messaging
• • Response time: <2 hours during China business hours

Detail 1

• Order Confirmed - Your order is ready for fulfillment
• Multi-Channel Comparison - We check rates across Yun Express, Yanwen, Cainiao, Wanb, SF, DHL, FedEx, and other regional carriers, and more
• Select Best Option - You choose: Standard (economy), Express (fastest), or Special Line (balanced)
• Prepare Customs Docs - We prepare declarations and required paperwork
• Pack & Label - Professional packaging with accurate labeling
• Hand to Carrier - Package enters the shipping network
• AI Tracking - Real-time tracking with proactive delay notifications
• Customs Clearance - We assist if documentation issues arise

We Shop Around So You Don't Have To

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• Integrated with major carriers: Yun Express, Yanwen, Cainiao, Wanb, SF, DHL, FedEx, and other regional carriers, and more.
• For every destination, we compare
• • Standard shipping (7-15 days, most economical)
• • Express shipping (3-7 days, fastest)
• • Special lines (country-specific, balanced cost/speed)
• You see all options with estimated cost and delivery time.
• No carrier lock-in. Switch anytime based on your needs.

Less Time Stuck at the Border

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• We prepare and provide standard customs documentation for your shipments.
• Guidance on product restrictions and import requirements by destination country.
• If a shipment is held, we help you understand why and what documents are needed.
• We assist with documentation; final customs decisions are made by
• destination country authorities. We cannot guarantee clearance.

Estimated Times, Not Empty Promises

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• Before shipping: you get an estimated delivery window based on carrier data
• and destination. This is an estimate, not a guarantee.
• During transit: AI tracks daily and updates you if delays occur.
• If delays happen: we tell you proactively, with the reason and revised estimate.
• We don't promise "7 days to everywhere" because that's not honest.

What the Carrier Charges Is What You Pay

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• Zero markup on shipping. We pass the carrier's rate directly to you.
• Real weight vs volumetric weight: calculated and explained before shipping.
• All surcharges itemized: fuel surcharge, remote area fee, weight extra,
• domestic shipping to our warehouse.
• No "handling fees" hidden in the shipping line.
• This is part of our "T = Transparent" commitment.

Global Coverage

• Regions we ship to regularly
• 🇺🇸 North America: USA, Canada
• 🇪🇺 Europe: UK, Germany, France, Italy, Spain, Netherlands, and more
• 🇦🇺 Oceania: Australia, New Zealand
• 🌏 Asia: Japan, South Korea, Southeast Asia
• 🌎 Others: Middle East, Latin America (carrier-dependent)
• For each destination, we recommend the carrier with the best balance of
• speed, cost, and reliability based on current data.

Choose the Right Tracking Number for Your Business

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• We offer two types of tracking numbers based on your needs
• Freight Forwarder Tracking
• Shows complete journey from China to final delivery
• Every checkpoint recorded: pickup, export, transit, customs, delivery
• Customers can see the package originated from China
• Best for: Sellers who prioritize transparency and complete visibility
• ⚠️ Important: Since the tracking shows China origin, sellers must be honest

What We Can't Control

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• Customs delays: destination country authorities decide clearance speed.
• Carrier delays: weather, peak seasons, and operational issues happen.
• Remote areas: some locations have limited carrier coverage or extra fees.
• Prohibited items: we will flag restricted products before shipping,
• but import rules change. Always check destination country regulations.
• Lost or damaged packages: while rare, shipping always carries risk.
• "We tell you the limitations upfront - not after something goes wrong."

Ship Smarter

• Tell us where you're shipping to, and we'll show you the best options
• with real costs and honest delivery estimates.
• [Get Shipping Options →]
• Secondary: [Contact on WhatsApp →]
• Trust badges
• ✓ Zero markup on shipping rates
• ✓ Multiple carrier options
• ✓ Customs assistance included