Feature / Order Insurance

No One Takes Responsibility? We Do.

Review PT5 order insurance scenarios, claim flow, rates, insured value, and compensation standards.

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The Problem

The Product Doesn't Work

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  • Your customer receives a package. The product is defective.
  • The factory says: "We'll send a replacement, but you pay for return
  • shipping and customs duties."
  • Your customer paid. Now they wait. Again.

Damaged in Transit

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  • The package arrives soaked. The product inside is ruined.
  • You contact the shipping carrier. Their response
  • "Packaging damage is not covered in our terms."
  • No one pays. Your customer loses.

Why No One Takes Responsibility

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  • A single dropshipping shipment involves multiple parties
  • • Factory - makes the product
  • • Sourcing agent - handles procurement
  • • International carrier - moves the package
  • • Customs - inspects and clears
  • • Local delivery - final mile
  • When something goes wrong
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Our Solution

We Cover What Others Won't

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  • PT5 Order Insurance is optional coverage that protects against
  • • Product quality defects
  • • Damaged packaging (water, impact, etc.)
  • • Customs seizure or detention
  • • Delivery delays beyond 30 days
  • How it works
  • • Choose coverage when placing your order
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Insured Value

Insurance Rates by Product Type

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  • Rates vary based on product risk level. You only pay when you choose coverage.

What You Need to Know

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  • • Completely Optional - No forced charges. You choose at checkout.
  • • Only Charged When Selected - No surprise fees.
  • • White Powder Excluded - White powder products cannot be insured.
  • Claim Deadline
  • • Claims must be filed within 5 days of the shipment showing "delivered"
  • • Late claims cannot be processed
  • Rate Adjustments
Product TypeRateDescription
General GoodsRegular products
Battery IncludedProduct with 1 battery + max 1 spare battery
Sensitive ItemsLiquids, powders
Branded ProductsBrand name products
Batteries OnlyPackage contains only batteries
White PowderNot InsurableExplicitly excluded
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Compensation Rules

Coverage Amount Limits

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  • • Minimum Coverage: 100% of PT5 service fees charged
  • • Maximum Coverage: 120% of your store's selling price
  • Example
  • • PT5 charges you $50 for the order → Minimum coverage: $50
  • • You sell the product for $100 → Maximum coverage: $120
  • Choose your coverage amount within this range.
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Next Step

Full Compensation without Evidence - 100% Coverage

  • #### 1. Full Compensation with Evidence
  • Applies to
  • • Product quality defects
  • • Damaged packaging
  • Requirements
  • • Clear photo evidence showing
  • The shipping label/waybill
  • The damaged product or packaging

Refund Timeline

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  • Once claim is approved: 7 business days to process payment.
  • No lengthy investigations. No endless back-and-forth.
  • We verify, we pay.

Replacement Option

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  • Instead of cash compensation, you can choose to have PT5
  • • Re-source the product
  • • Re-ship to your customer
  • • Use the insured amount to cover replacement costs
  • You decide what works best for your customer relationship.
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Service Detail 6

What's Not Covered

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  • • White powder products - cannot be insured under any circumstances
  • • Losses caused by buyer's incorrect address information
  • • Products confiscated due to legal violations in destination country
  • • Normal wear and tear after delivery
  • • Claims filed more than 5 days after delivery confirmation
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Service Detail 7

SituationFactoryCarrierPT5 Insurance
Defective productWon't pay shippingNot their job✅ Covered
Damaged packagingNot responsibleNot covered✅ Covered
Customs seizureWon't helpNot involved✅ Covered
30+ days delayWon't compensateMay offer partial✅ Full coverage
White powder❌ Not insurable
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CTA Section

Protect Your Orders. Protect Your Customers.

  • Order insurance is optional. But when things go wrong,
  • you'll be covered - not left arguing with factories and carriers.
  • [Learn More About Rates →] [Add Insurance to Next Order →]

Next Step

Send your product link and destination.

PT5 will help you confirm the real sourcing, QC, packing, and shipping cost before you commit.

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